Diesel owners hurry! Don't miss out on what you're owed
Diesel owners hurry! Don't miss out on what you're owed
Diesel owners hurry! Don't miss out on what you're owed
Diesel owners hurry! Don't miss out on what you're owed
Diesel owners hurry! Don't miss out on what you're owed
Diesel owners hurry! Don't miss out on what you're owed
Diesel owners hurry! Don't miss out on what you're owed
Diesel owners hurry! Don't miss out on what you're owed
Diesel owners hurry! Don't miss out on what you're owed
Diesel owners hurry! Don't miss out on what you're owed

Complaints Procedure

If you have a complaint, we need to know about it and we would ask that you inform us as soon as possible so that the issue can be addressed.

This can be done via email, telephone, in writing, or in person. The address for such communications should be:

Address: Fountain Finances Limited. 1D Maclaren House Talbot Road Old Trafford Manchester M32 0FP

By email: Info@fountain-finances.co.uk

By telephone: 0161 974 3622

Or in person by visiting our premises (address detailed above).

It will always be our aim to resolve your complaint to your satisfaction within 3 working days.

However, if we are unable to, we will send you a written or electronic acknowledgment, giving the name or job title of the individual handling the complaint, together with details of our internal complaints handling procedures.

We will then investigate the matter fully within 8 weeks from receipt of the complaint.

Once our investigation is complete, we will send you our final response with our findings and conclusion.

Please note that Diesel Engine Emissions Claims are not regulated by the Financial Conduct Authority (FCA) and therefore complaints in relation to this service cannot be escalated to the FCA or Financial Ombudsman Service.